Shipping & Returns
ORDERS & SHIPPING
- All orders incur a flat shipping rate of $12
- We ship within Australia only
- Customers in metropolitan areas can expect to receive their parcel within 3-5 business days
- You’ll receive order updates and tracking information via the email used when placing your order
- We accept payment via Credit Card, Afterpay and PayPal
- For any questions about the status of your current order, please head to our Contact Page
Please note our returns policy has recently changed
RETURNS
We know a good fit is the key to unbeatable comfort and let’s face it, sometimes you just change your mind! So, if you need to return your boots, it’s cool with us, just follow the instructions below.
- Read the Ts & Cs below carefully to check your boots are good to go before sending them back to us. Please note there are no returns on Last Pairs. 12-month manufacturer’s warranty still applies.
- Complete the Rossi Boots Returns Form (included in your delivery) and pop it inside the box with the unworn boots and/or accessories inside.
- Then, use a courier of your choice to send the parcel back to us! We’ll be in touch to confirm your full refund (including your original $12 shipping fee) once your boots arrive back at Rossi HQ.
B2C RETURNS
ROSSI BOOTS
492 CHURCHILL ROAD
KILBURN SA 5084
DOWNLOAD A ROSSI BOOTS RETURN FORM
NOTE – Only items purchased from this website can be returned directly to Rossi Boots HQ for a refund. If you’ve purchased your boots from one of our many stockists, you’ll need to get in touch with them directly.
TS & CS
Refunds will be processed via your original payment method and will be confirmed via email. Please allow 5-7 working days for this to occur. Please note there are no returns on care products.
If you’d like to exchange your boots, we’ll refund your original purchase once your boots are back at our warehouse. You can then jump back online and purchase the pair you’re after.
To return your boots, please use a courier of your choice to ship the boots back to our warehouse. We’d recommend using a trackable service as Rossi Boots are not liable for any returned items lost in transit.
Customers are responsible for all return shipping arrangements and associated costs.
Rossi Boots will provide you with a full refund including your original $12 shipping fee.
‘Last Pairs’ are discontinued styles. Please note there are no returns on Last Pairs. 12 month manufacturer’s warranty still applies.
Items must arrive back at the warehouse within 30 days of purchase, unworn, in their original condition with the original packaging intact (do not adhere tape or labels directly to the box) and a completed Rossi Boots returns form enclosed.
If no returns form is included, Rossi Boots is not responsible for any issues or delays processing your return.
SUSPECTED FAULTS
Rossi Boots are confident in the quality of our products. We offer a Manufacturers’ Warranty within 12 months of purchase.
If you believe your boots have a manufacturing fault, please complete the form on our Contact Page, selecting ‘Suspected Fault’ enquiry type.
