Due to the current covid-19 situation in Victoria, there will be delays to shipping, returns and exchanges. Please visit our Shipping & Returns page for more information.

Shipping, Returns & Exchange Update

Our Head Office is on the move!

From Monday 23rd November 2020 until Wednesday 3rd December 2020 our Melbourne Head Office is relocating to a new space.

During this time, our Customer Service team will have limited ability to process exchanges, returns, phone orders and email queries.

We apologise for any inconvenience this may cause.

Christmas deliveries: To give your parcels the best chance at arriving before Christmas, please ensure all standard deliveries are completed by 14th December 2020.

Due to the current COVID-19 situation in Victoria, there are some impacts to our distribution centres working hours which will result in delayed shipping, returns and exchanges.

Please be assured our Customer Service Team are available for over-the-phone and email support from 9 am – 5 pm AEDT Monday to Friday.

Please note: some responses from our team may also be delayed, but be assured your query is important to us and one of the team will be in contact as soon as possible.

For regular updates from Australia Post, click here.

We apologise for any inconvenience.

ORDERS & SHIPPING

  • Customers in metropolitan areas can expect to receive their parcel within 5 – 10 business days.
  • All orders incur a flat shipping rate of $12
  • We ship within Australia only
  • You’ll receive order updates and tracking information via the email used when placing your order
  • We accept payment via Credit Card and PayPal
  • For any questions about the status of your current order, please head to our Contact Page

 

RETURNS PROCESS - ONLINE & STORE PURCHASES

We know a good fit is the key to unbeatable comfort and let’s face it, sometimes you can’t always get it right when buying online.

If you need to return your boots, follow the instructions below.

 

AUSTRALIAN RETURNS

We accept refunds and exchanges for items (excluding “last pairs”) within 60 days of purchase (28 days for sale items).

Dependent on where you purchased your items please follow our simple process.

Note : If you discover a fault with your item, please call us at 1300 727 355 to arrange your return directly.

 

For purchases made in store:

Step 1 : Ensure you have proof of purchase.

Step 2 : Take your item(s) and proof of purchase to the original place of purchase for a refund or exchange.

 

For orders placed online via rossiboots.com.au:

Step 1: Fill out your returns form that you received within your order.

Step 2: Use our Australian Post portal to lodge and print your free return and receive your postage label.

Click Here to go to our portal

Step 3: Package your return garments with the filled in returns form.

Step 4: Attach the printed return label onto the front of the package and take to the post office or place in a red post box.

 

Once your return parcel has been received, your exchange will be processed within 5 – 10 business days.

If a refund is required we aim to process your refund within 10 business days of receipt of garments.

Please be advised that if we are processing your refund to your credit card this will take up to 5 business days to appear on your credit card statement.

Rossi Boots strives to provide a seamless customer experience. If you have any further queries please contact our customer service team on 1300 727 355.

WARRANTY CLAIMS

6 Month Manufacturer’s Warranty

Rossi Boots take great care with manufacturing and we pride ourselves on the quality of our products.

Rossi Boots products come with a 6-month manufacturers warranty from the date of purchase and any claim under this warranty must be made within 6 months of the date of purchase of the product.

Please contact our Customer Service team at customerservice@rossiboots.com.au along with some pictures and an email outlining the fault you would like to claim and our Customer Service team will be in contact within 2 -3 business days.

CONDITIONS

RETURNS CONDITIONS

Rossi Boots is not legally obliged to give refunds of the purchase price or to exchange items if you have changed your mind about the purchase.

Under the Rossi Boots ‘Returns and Exchange Policy’, if you change your mind we do offer a refund, exchange or gift card to the value of the purchase price for most items, provided that:

 

a/ The item is returned within 60 days from the date of purchase (28 days for sale items)

b/ The item/s are unworn and in original condition

c/ All original labels and tickets are attached to the item

d/ An original Rossi Boots tax invoice is provided as proof of purchase

 

All refund rights under both State and Commonwealth law apply.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure but not related to misuse.

If the failure is minor, we reserve our right to offer to repair only and reserve the right to not offer a refund or an exchange coupon.

WARRANTY CONDITIONS

The 6-month manufacturer’s warranty is void if the boots have been damaged beyond normal wear and tear, have seen fair wear, are water damaged or have had external repair work completed.

 

Rossi Boots come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the good repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

Note: Hydrolysis is the chemical breakdown of polyurethane (PU) due to reaction with moisture/ water. It is gradual absorption of moisture over time causing the soles to deteriorate from the inside out. As the PU gets harder and more porous, the sole can start to crumble. This is not considered a manufacturing fault with our product; it is a property of PU. Hydrolysis can be avoided by regular wear and proper care of your boots. Do not store your boots in dark, unventilated areas for long periods of time.

 

Leather is a natural organic product and will always perform wear and age a little differently. Always dry wet footwear at room temperature away from direct sunlight and follow the Rossi Boots leather care guidelines when cleaning and treating your boots.

LAST PAIR CONDITIONS

‘Last Pairs’ are discontinued styles. Please note there are no returns on Last Pairs. 6 month manufacturer’s warranty still applies.