The Rossi Boots Warehouse is moving!
As part of our ongoing commitment to providing you with the best customer experience, we are making a change to our warehouse processing which will ensure your Rossi Boots orders are packed and shipped as quickly as possible.
From Tuesday 7th July 2020 we will be temporarily stopping the delivery of all Rossi Boots online orders, returns and exchanges until 20th July 2020. Please note: Orders can still be placed during this period however all orders will remain in the system and will be shipped once our warehouse is reopened on the 20th July.
We apologise in advance for any inconvenience this may cause.
Please reach out to our Customer Service team for any urgent queries at email@example.com.
*Note: Due to our warehouse move, all returns and exchanges will not be processed until 20th July 2020.
We know a good fit is the key to unbeatable comfort and let’s face it, sometimes you can’t always get it right when buying online.
If you need to return your boots, follow the instructions below.
We accept refunds and exchanges for items within 60 days of purchase (28 days for sale items).
Note: If you discover a fault with your item, please call us at 1300 727 355 to arrange your return directly.
Dependent on where you purchased your items, please follow our simple process.
Once your return parcel has been received, your exchange will be processed within 2 – 3 business days. If a refund is required, we aim to process your refund within 5 -10 business days of receipt of products.
Please be advised that if we are processing your refund to your credit card, this will take up to 5 business days to appear on your credit card statement.
Provided the above action points have been met, store purchases can be returned in person to any Rossi Boots store or by post to;
Rossi Boots Returns
25 Marine Parade,
Abbotsford, VIC, 3067
Please provide your emailed invoice as proof of purchase
Refund requests for online purchases made using PayPal or After Pay cannot be processed in-store and must be returned via the online return portal for a refund via PayPal or After Pay.
6 Month Manufacturer’s Warranty
Rossi Boots take great care with manufacturing and we pride ourselves on the quality of our products.
Rossi Boots products come with a 6-month manufacturers warranty from the date of purchase and any claim under this warranty must be made within 6 months of the date of purchase of the product.
Please contact our Customer Service team at firstname.lastname@example.org along with some pictures and an email outlining the fault you would like to claim and our Customer Service team will be in contact within 2 -3 business days.
Rossi Boots is not legally obliged to give refunds of the purchase price or to exchange items if you have changed your mind about the purchase.
Under the Rossi Boots ‘Returns and Exchange Policy’, if you change your mind we do offer a refund, exchange or gift card to the value of the purchase price for most items, provided that:
a/ The item is returned within 60 days from the date of purchase (28 days for sale items)
b/ The item/s are unworn and in original condition
c/ All original labels and tickets are attached to the item
d/ An original Rossi Boots tax invoice is provided as proof of purchase
All refund rights under both State and Commonwealth law apply.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure but not related to misuse.
If the failure is minor, we reserve our right to offer to repair only and reserve the right to not offer a refund or an exchange coupon.
The 6-month manufacturer’s warranty is void if the boots have been damaged beyond normal wear and tear, have seen fair wear, are water damaged or have had external repair work completed.
Rossi Boots come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the good repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Note: Hydrolysis is the chemical breakdown of polyurethane (PU) due to reaction with moisture/ water. It is gradual absorption of moisture over time causing the soles to deteriorate from the inside out. As the PU gets harder and more porous, the sole can start to crumble. This is not considered a manufacturing fault with our product; it is a property of PU. Hydrolysis can be avoided by regular wear and proper care of your boots. Do not store your boots in dark, unventilated areas for long periods of time.
Leather is a natural organic product and will always perform wear and age a little differently. Always dry wet footwear at room temperature away from direct sunlight and follow the Rossi Boots leather care guidelines when cleaning and treating your boots.
‘Last Pairs’ are discontinued styles. Please note there are no returns on Last Pairs. 12 month manufacturer’s warranty still applies.