Please note our returns policy has recently changed
We know a good fit is the key to unbeatable comfort and let’s face it, sometimes you just change your mind! So, if you need to return your boots, it’s cool with us, just follow the instructions below.
492 CHURCHILL ROAD
KILBURN SA 5084
NOTE – Only items purchased from this website can be returned directly to Rossi Boots HQ for a refund. If you’ve purchased your boots from one of our many stockists, you’ll need to get in touch with them directly.
Refunds will be processed via your original payment method and will be confirmed via email. Please allow 5-7 working days for this to occur. Please note there are no returns on care products.
If you’d like to exchange your boots, we’ll refund your original purchase once your boots are back at our warehouse. You can then jump back online and purchase the pair you’re after.
To return your boots, please use a courier of your choice to ship the boots back to our warehouse. We’d recommend using a trackable service as Rossi Boots are not liable for any returned items lost in transit.
Customers are responsible for all return shipping arrangements and associated costs.
Rossi Boots will provide you with a full refund including your original $12 shipping fee.
‘Last Pairs’ are discontinued styles. Please note there are no returns on Last Pairs. 12 month manufacturer’s warranty still applies.
Items must arrive back at the warehouse within 30 days of purchase, unworn, in their original condition with the original packaging intact (do not adhere tape or labels directly to the box) and a completed Rossi Boots returns form enclosed.
If no returns form is included, Rossi Boots is not responsible for any issues or delays processing your return.
Rossi Boots are confident in the quality of our products. We offer a Manufacturers’ Warranty within 12 months of purchase.
If you believe your boots have a manufacturing fault, please complete the form on our Contact Page, selecting ‘Suspected Fault’ enquiry type.