ORDERS & SHIPPING

  • All orders incur a flat shipping rate of $12
  • We ship within Australia only
  • Customers in metropolitan areas can expect to receive their parcel within 3-5 business days
  • You’ll receive order updates and tracking information via the email used when placing your order
  • We accept payment via Credit Card, Afterpay and PayPal
  • For any questions about the status of your current order, please head to our Contact Page

RETURNS

We know a good fit is the key to unbeatable comfort and let’s face it, sometimes you just change your mind! So, if you need to return your boots, it’s cool with us, just follow the instructions below.

  1. Read the Ts & Cs below carefully to check your boots are good to go before sending them back to us.
  2. Complete the Rossi Boots Returns Form (included in your delivery) and pop it inside the box with the unworn boots and/or accessories inside.
  3. Then, print your FREE returns label from our Australia Post Returns portal below, follow the instructions and send the parcel back to us! We’ll be in touch to confirm your refund once your boots arrive back at Rossi HQ.

DOWNLOAD YOUR FREE AUSPOST RETURNS LABEL

DOWNLOAD A ROSSI BOOTS RETURNS FORM

NOTE – Only items purchased from this website can be returned directly to Rossi Boots HQ for a refund. If you’ve purchased your boots from one of our many stockists, you’ll need to get in touch with them directly.

TS & CS

RETURNS

Refunds will be processed via your original payment method and will be confirmed via email. Please allow 5-7 working days for this to occur. Please note there are no returns on care products and shipping charges are non-refundable.

If you’d like to exchange your boots, we’ll refund your original purchase once your boots are back at our warehouse. You can then jump back online and purchase the pair you’re after.

RETURN SHIPPING

To get your boots back to us, generate a FREE returns label through our easy to use Australia Post portal in the link above. Please note if you do not use the portal, the return shipping will be at your cost and will not be reimbursed.

'LAST PAIRS'

‘Last Pairs’ are discontinued styles. Please note there are no returns on Last Pairs. 12 month manufacturer’s warranty still applies.

CONDITIONS

We offer FREE shipping on all returns within Australia. Items must arrive back at the warehouse within 30 days of purchase, unworn, in their original condition with the original packaging intact (do not adhere tape or labels directly to the box) and a completed Rossi Boots returns form enclosed.

If no returns form is included, Rossi Boots is not responsible for any issues or delays processing your return.

SUSPECTED FAULTS

Rossi Boots are confident in the quality of our products. We offer a Manufacturers’ Warranty within 12 months of purchase.

If you believe your boots have a manufacturing fault, please complete the form on our Contact Page, selecting ‘Suspected Fault’ enquiry type.