Rossi Boots take great care with manufacturing and we pride ourselves on the quality of our products.
Rossi Boots products come with a 6-month manufacturers warranty from the date of purchase and any claim under this warranty must be made within 6 months of the date of purchase of the product.
Please contact our Customer Service team at email@example.com along with some pictures and an email outlining the fault you would like to claim and our Customer Service team will be in contact within 2 -3 business days.
The 6-month manufacturer’s warranty is void if the boots have been damaged beyond normal wear and tear, have seen fair wear, are water damaged or have had external repair work completed.
Rossi Boots come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the good repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Note: Hydrolysis is the chemical breakdown of polyurethane (PU) due to reaction with moisture/ water. It is gradual absorption of moisture over time causing the soles to deteriorate from the inside out. As the PU gets harder and more porous, the sole can start to crumble. This is not considered a manufacturing fault with our product; it is a property of PU. Hydrolysis can be avoided by regular wear and proper care of your boots. Do not store your boots in dark, unventilated areas for long periods of time.
Leather is a natural organic product and will always perform wear and age a little differently. Always dry wet footwear at room temperature away from direct sunlight and follow the Rossi Boots leather care guidelines when cleaning and treating your boots.