Shipping & Returns
Please note, we have paused shipping to the USA until further notice.
Once your order has been placed, it immediately starts going through our ordering process and cannot be cancelled or amended even if it has not been shipped. Once you receive your order, you may return any products by following our returns guide.
Please allow 1-7 business days for your order to be processed by the warehouse.
Once processed, your order will be sent via the shipping option selected at checkout.
During sales and promotions, and with the popularity of some styles we may not be able to fulfil your entire order as one or more items have gone out of stock. If this happens, a member of our customer service team will contact you regarding a refund. We apologise for any inconvenience.
Please be assured our Customer Service Team are available for over-the-phone and email support from 9 am - 5 pm AEST Monday to Friday (excluding public holidays). Responses from our team may also be delayed, however, be assured your query is important to us and one of the team will be in contact as soon as possible.
For regular updates from Australia Post, click here.
ORDERS & SHIPPING - AUSTRALIA
Free standard shipping on orders over $200 or $5 express shipping.
For orders under $200 we offer a $10 flat rate for standard shipping and $15 for express
You'll receive order updates and tracking information via the email used when placing your order
Orders marked as final sale are ineligible for return, exchange or refund.
We accept payment via credit card, PayPal and Afterpay.
You'll receive order updates and tracking information via the email used when placing your order.
ORDERS & SHIPPING - ASIA
We are excited to announce that we are now shipping to Singapore and Thailand.
Flat rate shipping: $40 AUD per order.
All orders are shipped from our Melbourne (Australia) warehouse via Australia Post International Express. Please note, free returns and exchanges are available for Australia only.
Orders are sent Delivery Duties Unpaid (DDU). We recommend checking with your local customs authority for an estimation of the additional duties and taxes, as well as threshold limits, before completing your purchase.
Should you need to return your order for any reason, you may be able to apply for a refund of duties and taxes directly with your local customs authority.
Duties charged to recipients of international mail items are determined by the destination country. Because we have no control over these charges we are unable to advise what duties may apply.
Please note, some styles may not be available for international delivery.
PRE-ORDER ITEMS
All items that are available for pre-order are clearly marked in their product description and title as a pre-order product. The date of expected shipping or delivery dates are listed in this section on each specific pre-order product.
Orders that contain ready to ship and pre-order styles will be dispatched separately. You will receive separate tracking notifications to track your order(s).
For any further enquiries please contact customerservice@rossiboots.com.au
RETURNS & EXCHANGES
We know a good fit is the key to unbeatable comfort and let's face it, sometimes you can't always get it right when buying online.
If you discover a fault with your item, please call us at 1800 574 100 to arrange your return directly. For return or exchange (exchange is available for Australia only) please follow the instructions below.
AUSTRALIA RETURNS
For orders placed online via rossiboots.com.au:
Step 1: Fill out your returns form that you received within your order or download a new form:
Step 2: Use our Australian Post portal to lodge and print your free return and receive your postage label.
Click here to go to our portal (please note this portal is for Australia orders only)
Step 3: Package your return boots with the filled in returns form.
Step 4: Attach the printed return label onto the front of the package and take to the post office or place in a red post box.
ROSSI BOOTS RETURNS
AFS LOGISTICS
24 LOGIS BOULEVARD
DANDENONG SOUTH
VIC 3175
AUSTRALIA
Once your return parcel has been received it will undergo quality control and your return or exchange will be processed within 5-10 business days.
Please be advised that if we are processing your refund to your credit card this will take up to 5 business days after being processed to appear on your credit card statement.
INTERNATIONAL RETURNS
Not quite what you’re after?
DON’T WORRY, RETURNS ARE EASY!
Email customerservice@rossiboots.com.au and we will advise you of the return address.
Fill out the returns form that you received within your order or download a new form:
Please note shipping and any taxes and duties paid are not refundable (unless faulty). You may be able to apply for a refund of duties and taxes directly with your local customs authority.
Free shipping over $200 & free returns is available for Australia only.
RETURNS CONDITIONS
Rossi Boots is not legally obliged to give refunds of the purchase price or to exchange items if you have changed your mind about the purchase.
Under the Rossi Boots ‘Returns and Exchange Policy’, if you change your mind we do offer a refund or exchange, provided that:
The item is returned within 60 days from the date of purchase (28 days for sale items)
The item/s are unworn and in original condition (including shoebox)
Boots must be unmarked with no sign of wear/creases
All original labels and tickets are attached to the item
An original Rossi Boots tax invoice is provided as proof of purchase
All refund rights under both State and Commonwealth law apply.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement, exchange or refund for a major failure but not related to misuse.
If the failure is minor, we reserve our right to offer to repair only and reserve the right to not offer a refund or an exchange voucher.
