Refund policy

RETURNS & EXCHANGES

We know a good fit is the key to unbeatable comfort and let's face it, sometimes you can't always get it right when buying online.

If you discover a fault with your item, please call us at 1800 574 100 to arrange your return directly.
For return or exchange (exchange is available for Australia only) please follow the instructions below.

AUSTRALIA RETURNS

For orders placed online via rossiboots.com.au:

Step 1: Fill out your returns form that you received within your order or download a new form:

Rossi Returns Form


Step 2: Use our Australian Post portal to lodge and print your free return and receive your postage label.

Click here to go to our portal (please note this portal is for Australia orders only)

Step 3: Package your return boots with the filled in returns form.

Step 4: Attach the printed return label onto the front of the package and take to the post office or place in a red post box.

ROSSI BOOTS RETURNS
AFS LOGISTICS
24 LOGIS BOULEVARD
DANDENONG SOUTH
VIC 3175
AUSTRALIA

Once your return parcel has been received it will undergo quality control and your return or exchange will be processed within 5-10 business days.
Please be advised that if we are processing your refund to your credit card this will take up to 5 business days after being processed to appear on your credit card statement.

 

INTERNATIONAL RETURNS

Not quite what you’re after?

DON’T WORRY, RETURNS ARE EASY!

  • Email customerservice@rossiboots.com.au and we will advise you of the return address.
  • Fill out the returns form that you received within your order or download a new form:

Rossi Returns Form

  • Please note shipping and any taxes and duties paid are not refundable (unless faulty). You may be able to apply for a refund of duties and taxes directly with your local customs authority.
  • Free shipping over $300 & free returns is available for Australia only.

 

RETURNS CONDITIONS

Rossi Boots is not legally obliged to give refunds of the purchase price or to exchange items if you have changed your mind about the purchase.

Under the Rossi Boots ‘Returns and Exchange Policy’, if you change your mind we do offer a refund or exchange, provided that:

  • The item is returned within 60 days from the date of purchase (28 days for sale items)
  • The item/s are unworn and in original condition (including shoebox)
  • Boots must be unmarked with no sign of wear/creases
  • All original labels and tickets are attached to the item
  • An original Rossi Boots tax invoice is provided as proof of purchase

All refund rights under both State and Commonwealth law apply.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement, exchange or refund for a major failure but not related to misuse.

If the failure is minor, we reserve our right to offer to repair only and reserve the right to not offer a refund or an exchange voucher.

For information about Warranty Claims and Conditions, please go to our Warranty Page.